Deltek Remains the Master of Its Selected Few Domains
Deltek Systems, Inc. (www.deltek.com ), the leading provider of enterprise software and solutions for project-based businesses and professional services firms, remains committed to a potentially unique, high level of investment in product development as compared to other software companies. According to Kenneth E. deLaski, Deltek President and CEO, the average public software company only invests approximately 14.5 percent of its revenue in product development and, at 24 percent, Deltek customers should take this as a strong sign that the vendor is deeply committed to continued investment and improvement of each of its product suites for project businesses and professional services firms. Deltek also announced that, once again, it achieved strong profitability and cash flow for fiscal 2002, which reportedly marked the 18th consecutive year of profitability for the company. In addition, the company added more than 300 new customers during the year in a variety of industries including aerospace, construction, engineering, IT services, consulting, architecture, and project-based manufacturing.
Within its marketing and proposal automation product, Deltek has an emerging CRM derivative known as client relationship management, which should help firms (such as accounting practices and law offices), other professional service companies; technical services; and, project-based organizations track client relationships in a more sophisticated manner than referrals or word-of-mouth, which were appropriate during the start-up phases of such companies. Subsequently accessing a client's record in Deltek Vision will also list the client's employees and former employers via hyperlink, enabling users to keep tabs on industry movement and turnover.
In a project-based business, there are no dedicated sales teams on the road chasing and securing new business since most senior partners and project managers bring in their own business and look after their own client portfolio. Consequently, traditional sales calls or consumer internet storefront ordering approaches become inappropriate in these situations. Therefore, the critical element of the client relationship process is to secure new business through proposal development. However, trying to recall the details of relevant past jobs and those who worked on them plus gathering the hard copies of such information from different people can be a nightmare. To that end, Deltek proposal management system allows a contractor to organize projects by various categories such as people, projects, designs, and expertise allowing appropriate information (e.g., resumes, document boilerplates, etc.) to become easily retrievable in the preparation of new proposals. Users can then track the progress of a proposal, share the information with other team members, review similar proposals, and analyze awarded jobs through a product that offers both government and customized commercial proposal generators
